SHIPMENTS                                                                     

Online orders whose delivery is in Spain (peninsula) have an expected delivery time of 2-5 WORKING days , from Monday to Friday. This period may be affected in periods of high intensity sales.

For those orders whose delivery is outside Spain (peninsula), the estimated delivery time is 5-10 WORKING days depending on the country and destination address.

WHAT TYPES OF SHIPMENTS ARE THERE?

If it is an order within Spain * , your order will be delivered by the transport company SEUR. Once your order leaves our warehouse, you will receive it within 24 hours. SEUR will keep you informed at all times about the evolution of the delivery of your order by email.

For international orders (outside Spain) delivery will be made by the transport company UPS.

* If you want to place an order with delivery in the Canary Islands, you can write to us at clientes@simorra.com to offer you the option of delivery to one of our collaborating points of sale and thus reduce shipping costs substantially. 

ARE THERE SHIPPING COSTS?

The cost of shipping for those orders whose delivery is in Spain (peninsula) is €3.95 and free in the case of selecting store delivery or for orders over €100 . This cost may vary according to promotions.

Exceptions: The shipping cost to Las Palmas de Gran Canaria and Santa Cruz de Tenerife is higher than within the peninsula*. The shipping cost to the Balearic Islands may vary. The shipping cost to Ceuta and Melilla is €18.

*For shipments to the Canary Islands , send us your inquiry to : clientes@simorra.com The cost of home delivery may vary depending on your postal code, but the approximate cost is around €40 (includes export and import shipments).

International shipments have a different cost depending on the country and delivery address, this can range between €10-40* . Shipping will also be free for orders over €100 whose delivery is in a European Union country. Before finalizing your order, when indicating the address, the shipping cost will appear broken down.

*If the destination is in a country where import clearance may be required for your order, please contact us by email at clientes@simorra.com and we will study your case to find the best alternative.

We are currently shipping to the following countries:

Andorra, Austria, Belgium, Bulgaria, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Republic of Slovakia, Spain, United Kingdom, United States Czech, Romania and Sweden. 

WHEN WILL I RECIVE MY ORDER?

Orders are shipped in between 2 and 5 WORKING days , Monday through Friday, from the confirmation of your order.

Please note that deliveries may be delayed during high intensity promotional or sales periods, we appreciate your patience.

Remember that international orders have a longer delivery time, which ranges between 5-10 WORKING days , as is the case with shipments to the Canary Islands .

If you make the purchase with payment by bank transfer, the order will not begin to be prepared until we receive confirmation of payment.

When the order leaves our facilities, the customer receives an email with the tracking number of their shipment.

*The delivery time may be altered in designated periods such as: Christmas, days with adverse weather conditions or addresses that are difficult to access. For international orders, in the event of customs clearance, the terms may be substantially affected 

WHERE IS MY ORDER?

Once the order has left our warehouse, you will receive an email in which we will indicate the tracking number of your shipment. If the delivery address is in Spain (peninsula), your order will be delivered within 24 hours. If, on the contrary, you are in a different country, the shipment may take between 48h-72h.

 

CAN I CHANGE THE ADDRESS OF MY ORDER?

Yes, you must contact us by email at: clientes@simorra.com , via Whatsapp or by calling +34 676 021 193 indicating your order number and the correct address.

If your order has already been shipped, we will contact the shipping company to change your address, but keep in mind that this may delay delivery.

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SHIPMENT TRACKING

You will find the tracking number of your shipment in the order shipment confirmation email. With this number you can check the status of the shipment on the website of the transport company, whose link you will also find in the email. If you wish, you can contact us and we will help you identify where your shipment is.

You can contact us by email at: clientes@simorra.com , via Whatsapp or by calling: 676021193