Online orders whose delivery is located in Spain (mainland) have an estimated delivery time of 2-5 BUSINESS days , Monday to Friday.

*During promotional periods, shipping times may be longer than usual.

For orders whose delivery is outside of Spain (mainland), the estimated delivery time is 5-10 WORKING days depending on the country and destination address.

Once your order leaves our facilities, you will receive an email with the tracking number for your shipment.

During the purchasing process you can choose between two options: home delivery or in-store pickup.

HOME DELIVERY: If your order is within Spain * , your order will be delivered by the SEUR transport company. Once the order leaves our warehouse, you will receive it within 24 hours. The transport company will keep you informed at all times about the progress of the delivery of your order by email.

STORE PICKUP: You can choose the store that best suits you to pick up your order.

For international orders (outside Spain) delivery will be made by the transport company UPS .

* If you want to place an order with delivery to the Canary Islands, you can write to us at customerservice@simorra.com to offer you the option of delivery to one of our collaborating points of sale and thus substantially reduce shipping costs.

Shipping costs for orders to be delivered in mainland Spain and the Balearic Islands are free, regardless of the amount, whether you select in-store delivery or home delivery.

Exceptions: Shipping costs to Las Palmas de Gran Canaria and Santa Cruz de Tenerife are higher than within the peninsula*. Shipping costs to the Balearic Islands may vary. Shipping costs to Ceuta and Melilla are €18.

*For shipments to the Canary Islands, please send us your query to: customerservice@simorra.com . The cost of home delivery may vary depending on your postal code, but the approximate cost is around €40 (including export and import clearance).

International shipments to the European Union will be free for amounts over €100. If the amount is less, the shipping cost will vary depending on the country and delivery address, ranging from €10-€40*. Before finalizing your order, when you indicate the address, you will see a breakdown of the shipping cost.

*If the destination is in a country where import clearance may be required for your order, please contact us by email at customerservice@simorra.com and we will study your case to find the best alternative.

We are currently shipping to the following countries: Andorra, Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Spain, Sweden, United Kingdom, and United States.

You will find the tracking number for your shipment in the order shipping confirmation email. With this number you can check the status of the shipment on the website of the transport company, whose link you will also find in the email.

If you wish, you can contact us and we will help you identify where your shipment is. You can contact us by email:customerservice@simorra.com , via Whatsapp or by calling 676021193 .